Shipping policy
Shipping Policy – Riwaayat
At Riwaayat, we are dedicated to delivering your orders with care, reliability, and timely service across India.
Order Processing:
• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders placed during weekends or public holidays will be processed on the next working day.
Estimated Delivery Time:
• Metro Cities: 3–7 business days
• Other Regions: 5–10 business days
Delivery times may vary depending on courier availability, location accessibility, weather conditions, or unforeseen circumstances.
Shipping Charges:
• Applicable shipping charges will be displayed during checkout before payment.
• Free shipping offers may be available on selected products or order values.
Shipment Tracking:
• Once your order is dispatched, tracking details will be shared through email or SMS.
Incorrect Shipping Information:
• Customers are responsible for providing accurate delivery details.
• Riwaayat will not be responsible for delays or failed deliveries caused by incorrect addresses or unavailable recipients.
Damaged or Missing Orders:
• If your package is received damaged or if an item is missing, please contact us within 48 hours of delivery with relevant proof.
Delivery Delays:
• While we work with trusted logistics partners, certain delays caused by courier services or external factors may be beyond our control.
Customer Support:
For any shipping-related questions or support, please contact Riwaayat through our official customer support channels.